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How do I reach a customer service representative if I have a problem or a question that I can’t find the answer to here?
You can reach our customer service department by phone, or email. Phone 0203 0044778 Monday to Friday 9:00 AM – 5:00 PM Email manager@blackandmixedskin.com If you are contacting us regarding a specific transaction, please provide us with appropriate details (including transaction number, transaction date, items on the order, total amount paid, etc.)
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Is my credit card information safe with Blackandmixedskin.com?
Shopping online with us is extremely secure. All pages that ask for or display personal information such as your credit card information are secured by 128-bit SSL (Secure Socket Layer) encryption. This industry standard technology guarantees extremely safe online shopping. You should use your web browser to confirm you are on a secure page. (Many browsers, including Internet Explorer, display a closed lock icon to indicate that you are secure). A URL that begins with “https” also indicates that you are on a secure page.
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Will my credit card be charged immediately?
No, your credit card will be charged at the time the items are posted from us to you.
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Can my order be shipped outside of the UK?
Currently, we only post to addresses within the United Kingdom.
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How will I receive confirmation that my order has been placed?
Upon placing your order online, you will receive an e-mail confirming your order along with your order details. You will also receive another email upon postage of the order.
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How do I cancel an order once it’s been placed?
We value prompt service, so we may not be able to cancel an order that you’ve placed before it has been posted. If you wish to change or cancel an existing order, please contact customer service at 0203 0044778
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Will I be charged VAT?
All prices displayed are inclusive of VAT at 17.5%
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What methods of payment do you accept?
We accept most major credit cards We do not accept payment on delivery, bank transfer, postal orders or cheques.
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How long will my order take to arrive?
We aim to despatch all orders within 24 hours of receiving your order. Our delivery time within the UK is usually 2-4 working days.
